Frequently Asked Questions
Everything you need to know about our fashion collections and services.
What are the standard delivery times for domestic and international orders?
For domestic orders within Pakistan, delivery typically takes 3-5 business days. International shipping durations vary by location but generally take 7-10 business days via our partner couriers.
How can I track the status of my order?
Once your order is dispatched, you will receive an email and SMS containing a unique tracking number. You can use this number on our website's 'Track Order' page or the courier's official portal.
What is your return and exchange policy?
We offer a 14-day return and exchange policy for unused items with original tags and receipts. Please note that for hygiene reasons, certain categories like fragrances and intimate wear are non-returnable.
Which payment methods do you accept?
We accept Cash on Delivery (COD) within Pakistan, as well as major credit/debit cards (Visa, Mastercard), and bank transfers for both local and international customers.
How do I ensure I am selecting the correct size?
Each product page features a detailed 'Size Chart' link. We recommend measuring yourself and comparing it to our specific garment dimensions, as fits may vary between Slim Fit and Classic Fit collections.
Are the colors of the products on the website accurate?
While we strive to represent our fabrics and colors as accurately as possible, slight variations may occur due to photographic lighting or your device's screen settings.